FAQ

You can discover the world of Garpa in person by visiting one of our showrooms in Switzerland, Germany or Austria:

Zurich, Switzerland

Escheburg near Hamburg

Potsdam

Jüchen near Düsseldorf

Frankfurt a. M. (since February 2022)

Reutlingen

Freiburg, Germany

Vienna, Austria

In our showrooms we present an extensive segment of the Garpa range. If you are interested in a specific product, we recommend that you contact the appropriate showroom for availability.

We will be pleased to send you a personal invitation for the events by e-mail. Furthermore, information relating to promotions in our showrooms regularly appears in our Newsletter.

If you are not quite sure whether the furniture you have selected is suitable for your home, we offer you an exclusive viewing delivery - free of charge, of course.

For the delivery of products with large dimensions, we always do our best to ensure that you will enjoy your furniture in your chosen location without delay. For this we require the measurements of your doors, entrance gates, staircases or other passages that need to be negotiated during delivery. You can enter these details during the order process in the form field 'Remarks'. We also require information as to the number of floors and steps, which will further help us to arrange the delivery as seamlessly as possible for you.

The exact dimensions of our products can be found on the corresponding product pages. You will find more information about special delivery conditions for large furniture here.

Should the furniture really look very different from the way you had imagined, you can of course make use of your four-week right of cancellation without specifying any reason. Simply fill out the return form. If you have no complaints, leave the corresponding field blank.

Furthermore, our customer service will gladly be on hand with competent advice on alternative products. You can reach us by phone  +41 43 344 30 10 or by e-mail at info@garpa.ch.

You will find additional information on the right of cancellation here.

Particularly if you are not quite sure whether the selected furniture will be suitable for your home, a delivery to view can help you decide. We will gladly deliver your furniture for viewing to an address of your choice - free of charge, of course. Afterwards you have 30 days to try out the furniture. You can order the delivery on approval via customer service by phone +41 43 344 30 10 or by e-mail at info@garpa.ch.

In addition, you can also try out your chosen piece of furniture directly in one of our showrooms. Please get in touch with your local contact person to confirm availability of the furniture.

You will find more information about our deliveries to view here.

In the Garpa online store you will find detailed information on our products. There you can browse among garden furniture – chairs, tables, benches, loungers, and special accents. We also offer space-saving furniture such as stackable and/or foldable chairs, tables, benches and loungers. On the relevant pages, you can easily filter according to the function you want. To do this, click on the Function filter and select 'foldable' or 'stackable'. Then click on Apply.

Our textile designers are always creating fabulous designs for different applications in the Garpa world, both indoors and outdoors. So that in advance of ordering, you already have an idea of the color schemes and textures of the fabrics – and to make your decision easier – we provide fabric samples at no charge. You can easily order them using our form. We hope you enjoy your selection.

You can use the change of address form for this purpose.

We are always happy to accommodate your requests. Even if you have already sent your order, you can still adjust it or even cancel it as long as the goods are still in the delivery process. To do so, simply contact our customer service by phone +41 43 344 30 10 or by e-mail at info@garpa.ch. After delivery, you can make use of our four-week right of cancellation. You will find information how such a return works under Repair & Return.

So that we may process your change of order or cancellation quickly, please have your order number ready. You will find it in the PDF that you received as an attachment to your order confirmation e-mail.

With Garpa you can pay securely by invoice after you have received your order. The payment is due within five days after the receipt of the invoice without deduction. We reserve the right to change the method of payment and payment processing in individual cases. For faster allocation in the case of bank transfers, please state the relevant order or invoice number in the reason for payment.

Further information on payment can be found under Terms and Conditions.

Within Germany, Austria and Switzerland (adjusted VAT) you will not incur any shipping costs.

For deliveries to other countries, you will receive the details of the respective delivery costs from us after you have given us the delivery address. You can inform us of this during the order process via the order form. We will then gladly send you an offer by e-mail.

You can find all current promotions in the Garpa online store under Offers. Here you will find, for example, products at spring prices and special one-off items for indoor and outdoor use. Here we also offer selected products with minor defects at reduced prices, as we greatly value the conservation of material resources and do not want to dispose of still good exhibition items or furniture from deliveries to view. If you would like to be informed automatically by e-mail about new promotions, please subscribe to our newsletter.

You are expecting a package:

That's no problem. If you are not on site that day, you can also have a representative accept the goods. Your personal signature is not necessary for the delivery.

You are expecting a freight forwarding delivery:

For a trouble-free delivery - especially for larger furniture deliveries - we advise you to make an appointment with our shipping company. An employee of the company will contact you a few days before delivery to clarify the details. You will find information about the forwarding company in your order confirmation, which you will have received as a PDF attached to your order completion e-mail. On the day of delivery, your furniture will be set up at the desired location, individual parts that need to be assembled will be put together and the packing material will be taken away. Our goal is to keep any effort for you as low as possible.

The free assembly service in Switzerland is part of our Garpa promise to you. The forwarding company assembles the ordered furniture (with the exception of drilling, foundation preparation or other structural measures), sets it up at your desired location and of course, takes the packaging material back with it. Our aim is to keep effort for you to a minimum so that you may enjoy your new Garpa furniture quickly and without complications.

In order to find a suitable date for the delivery and the assembly, and if necessary, to clarify further details with you, the forwarding company will contact you by telephone a few days before delivery.

You will find more information about the assembly on our contact page under Delivery .

Yes, we deliver almost worldwide. We offer our free delivery and assembly service for the following countries:

Austria

Switzerland

Germany

Great Britain

large parts of Spain

The free on-site assembly service also includes disposal of the packaging material.

If you have a delivery request to a foreign country that is not on the above list, please contact our customer service. Our colleagues will be happy to advise you by telephone +41 43 344 30 10, or send us an e-mail to lieferung@garpa.ch.

Alternatively, you can also specify a different delivery address directly when ordering online. We will then contact you with an individual offer.

You can find more information about deliveries abroad on our contact page under Delivery.

Of course, we strive to ensure that within our delivery times, you are able to enjoy your order at home. However, if it happens that your delivery is delayed, you have several options.

You are expecting a delayed package:

With the shipment number, you can track your package at any time and be prepared for the updated delivery time. You will receive the shipment number by email as soon as the package has been shipped.

You are expecting a late shipping delivery:

If your delivery is delayed, please first check if we have already contacted you by phone or sent you an email with a rescheduled delivery date. Please also check your spam folder.

If you have not received any information from us, please contact our Customer Service by phone +41 43 344 30 10. To ensure quick processing, please have your order, purchase order or customer number ready. We will process your request as soon as possible and contact you with a new delivery date. We apologize for any inconvenience caused.

You can also find more information about delivery delays on our contact page under Delivery.

So that you can admire your order at home as quickly as possible, we also offer partial deliveries if individual products have different shipping dates.
You can decide for a partial delivery during the ordering process on our website. Please select the “Partial delivery” box in step 3.

If you would like make adaptions on your delivery after placing your order, please contact our customer service on +41 43 344 30 10 or send an email to lieferung@garpa.ch. Please provide us your order number.

You can always find your delivery date in the order confirmation. You will find this as a PDF attachment in the email you received to complete your order. If the delivery date changes, you will receive an e-mail from us with the new date.

Even before ordering, you can check the availability of a product in our web store on the Product Details page.

Please note: Due to ongoing difficulties affecting the global movement of goods, there may unfortunately be delivery delays for some of our products. This may also result in deviations from the currently displayed availability of a product in the web store. We ask for your understanding and thank you for your trust.

You will find more information about our delivery conditions here.

The distinguishing features of teak furniture are its durability and minimal maintenance requirements. For instance, it does not need to be oiled and will develop a beautiful and even patina over the years. We actually advise against oiling teak so as to prevent the formation of uneven patina. However, those who do use oil will, if they wish to enjoy the furniture throughout its entire and very long lifespan, have to treat the wood regularly, and forgo the pleasure of seeing the noble patina that gives the furniture a charming appearance slowly develop with time.

In fact teak oil, glazes, and other types of painting, are expressly not recommended for our Cushion Chests.

Teak looks beautiful not only when it is new – in a natural aging process, a noble, uniform silver-gray patina develops over time due to weathering. Thus, even after years, our furniture blends elegantly into its surroundings and is easier to care for than other types of wood. An annual cleaning with a brush and green soap is sufficient.

For more information, please visit our Material & Care page.

Thanks to the superb quality and well thought-out design, all Garpa garden furniture is suitable for wintering outdoors. During these months we also recommend protecting the furniture from dirt with our covers – something that also makes spring cleaning much easier.

If you do not have a protective cover yet, you will find it here. Or you can take a look at the product page for your piece of furniture. There you will find the appropriate cover under Accessories.

The development of the beautiful patina can take several weeks or even months, depending on the weather. However, the tendency is that the more sunlight teak is exposed to, the faster it will acquire the silver-gray patina. If teak furniture is left outdoors, the first changes will be visible after just two weeks.

For more information, please visit our Material & Care page.

Dirt particles can settle in the joints of Fontenay furniture due to precipitation or cleaning water. Oiling the joints with a synthetic care oil, e.g. sewing machine oil, allows the joints to move smoothly again and is also suitable for the continuous care of furniture joints. On request, we will be pleased to send you our care oil (Ref. 8626) free of charge. Please contact our Customer Service.

Apply a few drops to the pivot points of your Fontenay furniture. Then, stand behind the backrest reach forward to the foremost seat ledge and pull the seat towards you.

For more information, please visit our Material & Care page.

Teak is a very low-maintenance wood. It should be ecologically cleaned very gently with widely available green soap or in the case of more stubborn stains, lightly sanded with sandpaper. Both products are included in our Care Set, which is supplied as standard with teak furniture. A care primer with detailed information on a wide range of materials, is also included.

To prevent dirt from settling deep into the pores of the wood, we recommend the following cleaning procedure twice a year:

mix 1L of warm water with approx. 14 ml of green soap.

using the enclosed scrubbing brush and sponge, always clean in the direction of the grain.

rinse the furniture with clean water.

if the surface has become rough after drying, it can be treated with sandpaper. This will give the surface a pleasant feel and new impurities will not stick to the wood so quickly.

Thorough cleaning may slightly lighten the color tone of the furniture.

For more information on the care of our products, please visit our Material & Care page.

We recommend Garpa covers for our garden furniture, especially during the winter months as they keep it safe from weather and dirt. The covers are made of weather-resistant, breathable PU-coated fabric. For our large furniture, such as the Strandkorb beach chairs or Newcastle, we use a special PVC-coated polyester fabric with ventilation slits. The covers are tailor-made for the respective garden furniture.

Depending on the location, duration of use, and weather conditions, condensation may form under the covers. To avoid mildew stains, furniture should be covered only when dry and the protection should be removed regularly - even in the cold season - to allow the furniture to thoroughly dry out. Only then should it be covered again.

You can find all our protective covers here or you can take a look at the product page for your piece of furniture. There you will find the matching cover under Accessories.

Until the silver-grey patina has fully developed, changes in teak are normal. These include, but are not limited to, dark discoloration and red spots, roughness and water marks.

Red spots and dark discoloration:

During processing, teak is technically pre-dried. This occasionally results in slight discoloration in red and black tones in some places. However, the UV rays of sunlight cause these discolorations to disappear after a few weeks. During prolonged outdoor use, this discoloration can be washed out by precipitation, and it may leave stains on other materials - a natural process that does not affect the stability or longevity of the furniture.

Roughness:

Roughness often develops on table surfaces, and mainly on those parts of the wood that are consistently exposed to strong sunlight. Roughness occurs mostly in the first years of use. As a treatment, the furniture should be brushed off when dry and sanded with 120 grain paper, after which the furniture can be cleaned by hand.

Water marks:

That wood breathes, is a natural process. Moisture penetrates and filters out of the wood again. When moisture escapes, the natural colour components (minerals) are transported to the outside. This is how water marks appear. This process is integral to the formation of the patina and occurs mainly on wood parts that are exposed to less sunlight. The water marks fade again with sufficient UV radiation. Regular cleaning (twice a year) can assist in this process.

This and further information on changes to your teak, e.g. caused by wasp infestation or stains from grease or oils, can be found on our Material & Care page.

Unfortunately, green covers are no longer available for reordering. Also custom-made product orders are no longer possible. The gray covers currently on offer are handcrafted by a family-run business just outside Hamburg. They are made of weather-resistant, breathable PU-coated fabric. We have purposely chosen a material that is watertight from top to bottom and also takes into account the breathability of wood and the consequent transfer of moisture to the outside. In order to protect your furniture permanently from the weather and dirt, we recommend in the case of regular use, the replacing of the covers every 2 to 3 years.

Covers for Strandkorb beach chairs, Newcastle and Morgans Bay furniture are made of strong, PVC-coated polyester fabric. The durability of all covers is determined by location, frequency of use and weather conditions such as UV radiation, precipitation, frost or wind.

You will find all Garpa covers here. You can also find the matching cover for your furniture on its detail page under Accessories.

Yes, the cover is made of 100% polyacrylic and can be washed at 30°C on the delicate wash cycle. The decorative wash-leather caps of the Umbria series can be washed without reservation. When still wet, the fabric is slightly stretched and can therefore be attached more easily. Should the covering be too large for your washing machine, it can also be cleaned in a laundry.

It is important that the fabric is not chemically treated, as this will damage the impregnation. However, if this does wear off over time, you can apply a waterproofing spray for umbrellas and awnings or canvas. Alternatively, the covering can be treated with an iron on the lowest setting to reactivate the special Teflon coating. To avoid mildew stains, the covering should be completely dry before the cover is used again.

For more information on material properties and product care, please visit our Material & Care page.

For more information on material properties and product care, please visit our Material & Care page.

There you can select your furniture series from the drop-down menu or download the general care guide with all information on care, material properties and stain treatment as a PDF. The care guide is always included with our furniture.

The unique, noble patina is a natural appearance of the teak wood. It develops over time due to weathering. The more evenly the weather affects the wood, the more evenly the patina develops. This process will be delayed for a short time if the garden furniture is placed under cover. However, in the course of time a more uneven patina will in this case develop.

You can find more information about the nature of our materials in our Care Guide.

Our concern is to fulfill your wishes at all times. Nevertheless, it can happen that a product is not suitable or simply does not please. In this case, we will of course advise you in detail and work with you to find the best solution. However, if you still wish to return the product, we will be pleased to help you at any time.

You would like to return a package:

Within the cancellation period of four weeks, you can return the packaged goods to us. Contact our customer service department by phone +41 43 344 30 10 or by e-mail at reklamation@garpa.ch. As a rule, the credit note will be issued within 14 days. You will receive an e-mail from us as soon as the process is completed.

You would like to return goods delivered by a carrier:

In case of  shipped goods, please feel free to contact our customer service or send us an e-mail. As a rule, the goods will be collected within 14 days. The packing material necessary for the removal will be brought by the forwarding agency - you do not need to take care of anything. If you have registered your return with our customer service, you will also receive all the information in the relevant order confirmation from us. If you have already paid your invoice, the refund will be made as soon as we receive a message from the carrier about the collection of the goods.

You can find more information under Terms and Conditions.

If your ordered products are not suitable or do not please after all, we would like to make the return process as easy as possible, and therefore we assume responsibility for the cost of returning the goods. To return parcel goods, simply use the form Complaints / Returns. For shipping goods, please contact our customer service by phone +41 43 344 30 10 or by e-mail info@garpa.ch.

Of course, we will be readily available to advise you, should you even be contemplating a return. Our customer service will gladly discuss alternatives with you, according to size, style or configuration of the furniture and work with you to find the best solution. You can reach our colleagues by phone +41 43 344 30 10 or by e-mail at info@garpa.ch.

You will find more under Terms and Conditions.

Both we and our delivery partners make every effort to ensure that your order arrives safely. If you nevertheless notice damage to your goods immediately after delivery, please contact our customer service promptly after discovering it – within the statutory return period of four weeks, either by phone +41 43 344 30 10 or by e-mail at reklamation@garpa.ch.

In the case of damage that occurs after the statutory return period and is within our warranty period, simply report it via the complaint form. We will check your information and come back to you with a settlement proposal. If you wish to have the product repaired directly, please send us photos (format: jpeg or png) of your product and the damage, together with the complaint form.

The exceptional quality of Garpa products is what sets us apart. We attach great importance to the selection of high-quality, durable materials, and timeless design. If, despite all this, you notice a defect or damage to your new piece of furniture or accessory, please report it as soon as possible using our Complaints form. Please also indicate a reason for the complaint. We will process your request and get back to you with information on how to proceed. As soon as your return has arrived at our warehouse, you will receive a credit note from us. We apologize for the inconvenience.

During the planning process of our Garpa furniture, we place great value on the possibility of repairing or replacing individual components. If you need a spare part, we will be happy to send you the appropriate item. Simply let us know what your requirements are using the Spare Parts and Repairs form. To process your request we need the following photos in jpeg or png format:

entire piece of furniture

detail photo of the part to be replaced

position of the part to be replaced in the piece of furniture

Please also indicate the purchase date of your product. We will inform you as to further developments by e-mail.

We will gladly provide you with screws and similar small parts free of charge.

Once we remove a product from our range, you can still order goods from this series for two years. We usually keep spare parts for such products for at least ten years or work with you to find a satisfactory solution. To order spare parts from discontinued products, simply use our Spare Parts and Repairs form.

We are convinced of the long-lasting durability of our furniture. Therefore, we give a full five-year warranty on all our furniture and parasols, and we even give a full ten-year warranty on the structural durability of non-folding furniture. These warranties are always valid from the time of delivery, for the free repair of material and workmanship defects during normal private use.

You will find more information about our warranty promise in our GTCs.

You can discover the world of Garpa in person by visiting one of our showrooms in Switzerland, Germany or Austria:

Zurich, Switzerland

Escheburg near Hamburg

Potsdam

Jüchen near Düsseldorf

Frankfurt a. M. (since February 2022)

Reutlingen

Freiburg, Germany

Vienna, Austria

In our showrooms we present an extensive segment of the Garpa range. If you are interested in a specific product, we recommend that you contact the appropriate showroom for availability.

We will be pleased to send you a personal invitation for the events by e-mail. Furthermore, information relating to promotions in our showrooms regularly appears in our Newsletter.

If you are not quite sure whether the furniture you have selected is suitable for your home, we offer you an exclusive viewing delivery - free of charge, of course.

For the delivery of products with large dimensions, we always do our best to ensure that you will enjoy your furniture in your chosen location without delay. For this we require the measurements of your doors, entrance gates, staircases or other passages that need to be negotiated during delivery. You can enter these details during the order process in the form field 'Remarks'. We also require information as to the number of floors and steps, which will further help us to arrange the delivery as seamlessly as possible for you.

The exact dimensions of our products can be found on the corresponding product pages. You will find more information about special delivery conditions for large furniture here.

Should the furniture really look very different from the way you had imagined, you can of course make use of your four-week right of cancellation without specifying any reason. Simply fill out the return form. If you have no complaints, leave the corresponding field blank.

Furthermore, our customer service will gladly be on hand with competent advice on alternative products. You can reach us by phone  +41 43 344 30 10 or by e-mail at info@garpa.ch.

You will find additional information on the right of cancellation here.

Particularly if you are not quite sure whether the selected furniture will be suitable for your home, a delivery to view can help you decide. We will gladly deliver your furniture for viewing to an address of your choice - free of charge, of course. Afterwards you have 30 days to try out the furniture. You can order the delivery on approval via customer service by phone +41 43 344 30 10 or by e-mail at info@garpa.ch.

In addition, you can also try out your chosen piece of furniture directly in one of our showrooms. Please get in touch with your local contact person to confirm availability of the furniture.

You will find more information about our deliveries to view here.

In the Garpa online store you will find detailed information on our products. There you can browse among garden furniture – chairs, tables, benches, loungers, and special accents. We also offer space-saving furniture such as stackable and/or foldable chairs, tables, benches and loungers. On the relevant pages, you can easily filter according to the function you want. To do this, click on the Function filter and select 'foldable' or 'stackable'. Then click on Apply.

Our textile designers are always creating fabulous designs for different applications in the Garpa world, both indoors and outdoors. So that in advance of ordering, you already have an idea of the color schemes and textures of the fabrics – and to make your decision easier – we provide fabric samples at no charge. You can easily order them using our form. We hope you enjoy your selection.

You can use the change of address form for this purpose.

We are always happy to accommodate your requests. Even if you have already sent your order, you can still adjust it or even cancel it as long as the goods are still in the delivery process. To do so, simply contact our customer service by phone +41 43 344 30 10 or by e-mail at info@garpa.ch. After delivery, you can make use of our four-week right of cancellation. You will find information how such a return works under Repair & Return.

So that we may process your change of order or cancellation quickly, please have your order number ready. You will find it in the PDF that you received as an attachment to your order confirmation e-mail.

With Garpa you can pay securely by invoice after you have received your order. The payment is due within five days after the receipt of the invoice without deduction. We reserve the right to change the method of payment and payment processing in individual cases. For faster allocation in the case of bank transfers, please state the relevant order or invoice number in the reason for payment.

Further information on payment can be found under Terms and Conditions.

Within Germany, Austria and Switzerland (adjusted VAT) you will not incur any shipping costs.

For deliveries to other countries, you will receive the details of the respective delivery costs from us after you have given us the delivery address. You can inform us of this during the order process via the order form. We will then gladly send you an offer by e-mail.

You can find all current promotions in the Garpa online store under Offers. Here you will find, for example, products at spring prices and special one-off items for indoor and outdoor use. Here we also offer selected products with minor defects at reduced prices, as we greatly value the conservation of material resources and do not want to dispose of still good exhibition items or furniture from deliveries to view. If you would like to be informed automatically by e-mail about new promotions, please subscribe to our newsletter.

You are expecting a package:

That's no problem. If you are not on site that day, you can also have a representative accept the goods. Your personal signature is not necessary for the delivery.

You are expecting a freight forwarding delivery:

For a trouble-free delivery - especially for larger furniture deliveries - we advise you to make an appointment with our shipping company. An employee of the company will contact you a few days before delivery to clarify the details. You will find information about the forwarding company in your order confirmation, which you will have received as a PDF attached to your order completion e-mail. On the day of delivery, your furniture will be set up at the desired location, individual parts that need to be assembled will be put together and the packing material will be taken away. Our goal is to keep any effort for you as low as possible.

The free assembly service in Switzerland is part of our Garpa promise to you. The forwarding company assembles the ordered furniture (with the exception of drilling, foundation preparation or other structural measures), sets it up at your desired location and of course, takes the packaging material back with it. Our aim is to keep effort for you to a minimum so that you may enjoy your new Garpa furniture quickly and without complications.

In order to find a suitable date for the delivery and the assembly, and if necessary, to clarify further details with you, the forwarding company will contact you by telephone a few days before delivery.

You will find more information about the assembly on our contact page under Delivery .

Yes, we deliver almost worldwide. We offer our free delivery and assembly service for the following countries:

Austria

Switzerland

Germany

Great Britain

large parts of Spain

The free on-site assembly service also includes disposal of the packaging material.

If you have a delivery request to a foreign country that is not on the above list, please contact our customer service. Our colleagues will be happy to advise you by telephone +41 43 344 30 10, or send us an e-mail to lieferung@garpa.ch.

Alternatively, you can also specify a different delivery address directly when ordering online. We will then contact you with an individual offer.

You can find more information about deliveries abroad on our contact page under Delivery.

Of course, we strive to ensure that within our delivery times, you are able to enjoy your order at home. However, if it happens that your delivery is delayed, you have several options.

You are expecting a delayed package:

With the shipment number, you can track your package at any time and be prepared for the updated delivery time. You will receive the shipment number by email as soon as the package has been shipped.

You are expecting a late shipping delivery:

If your delivery is delayed, please first check if we have already contacted you by phone or sent you an email with a rescheduled delivery date. Please also check your spam folder.

If you have not received any information from us, please contact our Customer Service by phone +41 43 344 30 10. To ensure quick processing, please have your order, purchase order or customer number ready. We will process your request as soon as possible and contact you with a new delivery date. We apologize for any inconvenience caused.

You can also find more information about delivery delays on our contact page under Delivery.

So that you can admire your order at home as quickly as possible, we also offer partial deliveries if individual products have different shipping dates.
You can decide for a partial delivery during the ordering process on our website. Please select the “Partial delivery” box in step 3.

If you would like make adaptions on your delivery after placing your order, please contact our customer service on +41 43 344 30 10 or send an email to lieferung@garpa.ch. Please provide us your order number.

You can always find your delivery date in the order confirmation. You will find this as a PDF attachment in the email you received to complete your order. If the delivery date changes, you will receive an e-mail from us with the new date.

Even before ordering, you can check the availability of a product in our web store on the Product Details page.

Please note: Due to ongoing difficulties affecting the global movement of goods, there may unfortunately be delivery delays for some of our products. This may also result in deviations from the currently displayed availability of a product in the web store. We ask for your understanding and thank you for your trust.

You will find more information about our delivery conditions here.

The distinguishing features of teak furniture are its durability and minimal maintenance requirements. For instance, it does not need to be oiled and will develop a beautiful and even patina over the years. We actually advise against oiling teak so as to prevent the formation of uneven patina. However, those who do use oil will, if they wish to enjoy the furniture throughout its entire and very long lifespan, have to treat the wood regularly, and forgo the pleasure of seeing the noble patina that gives the furniture a charming appearance slowly develop with time.

In fact teak oil, glazes, and other types of painting, are expressly not recommended for our Cushion Chests.

Teak looks beautiful not only when it is new – in a natural aging process, a noble, uniform silver-gray patina develops over time due to weathering. Thus, even after years, our furniture blends elegantly into its surroundings and is easier to care for than other types of wood. An annual cleaning with a brush and green soap is sufficient.

For more information, please visit our Material & Care page.

Thanks to the superb quality and well thought-out design, all Garpa garden furniture is suitable for wintering outdoors. During these months we also recommend protecting the furniture from dirt with our covers – something that also makes spring cleaning much easier.

If you do not have a protective cover yet, you will find it here. Or you can take a look at the product page for your piece of furniture. There you will find the appropriate cover under Accessories.

The development of the beautiful patina can take several weeks or even months, depending on the weather. However, the tendency is that the more sunlight teak is exposed to, the faster it will acquire the silver-gray patina. If teak furniture is left outdoors, the first changes will be visible after just two weeks.

For more information, please visit our Material & Care page.

Dirt particles can settle in the joints of Fontenay furniture due to precipitation or cleaning water. Oiling the joints with a synthetic care oil, e.g. sewing machine oil, allows the joints to move smoothly again and is also suitable for the continuous care of furniture joints. On request, we will be pleased to send you our care oil (Ref. 8626) free of charge. Please contact our Customer Service.

Apply a few drops to the pivot points of your Fontenay furniture. Then, stand behind the backrest reach forward to the foremost seat ledge and pull the seat towards you.

For more information, please visit our Material & Care page.

Teak is a very low-maintenance wood. It should be ecologically cleaned very gently with widely available green soap or in the case of more stubborn stains, lightly sanded with sandpaper. Both products are included in our Care Set, which is supplied as standard with teak furniture. A care primer with detailed information on a wide range of materials, is also included.

To prevent dirt from settling deep into the pores of the wood, we recommend the following cleaning procedure twice a year:

mix 1L of warm water with approx. 14 ml of green soap.

using the enclosed scrubbing brush and sponge, always clean in the direction of the grain.

rinse the furniture with clean water.

if the surface has become rough after drying, it can be treated with sandpaper. This will give the surface a pleasant feel and new impurities will not stick to the wood so quickly.

Thorough cleaning may slightly lighten the color tone of the furniture.

For more information on the care of our products, please visit our Material & Care page.

We recommend Garpa covers for our garden furniture, especially during the winter months as they keep it safe from weather and dirt. The covers are made of weather-resistant, breathable PU-coated fabric. For our large furniture, such as the Strandkorb beach chairs or Newcastle, we use a special PVC-coated polyester fabric with ventilation slits. The covers are tailor-made for the respective garden furniture.

Depending on the location, duration of use, and weather conditions, condensation may form under the covers. To avoid mildew stains, furniture should be covered only when dry and the protection should be removed regularly - even in the cold season - to allow the furniture to thoroughly dry out. Only then should it be covered again.

You can find all our protective covers here or you can take a look at the product page for your piece of furniture. There you will find the matching cover under Accessories.

Until the silver-grey patina has fully developed, changes in teak are normal. These include, but are not limited to, dark discoloration and red spots, roughness and water marks.

Red spots and dark discoloration:

During processing, teak is technically pre-dried. This occasionally results in slight discoloration in red and black tones in some places. However, the UV rays of sunlight cause these discolorations to disappear after a few weeks. During prolonged outdoor use, this discoloration can be washed out by precipitation, and it may leave stains on other materials - a natural process that does not affect the stability or longevity of the furniture.

Roughness:

Roughness often develops on table surfaces, and mainly on those parts of the wood that are consistently exposed to strong sunlight. Roughness occurs mostly in the first years of use. As a treatment, the furniture should be brushed off when dry and sanded with 120 grain paper, after which the furniture can be cleaned by hand.

Water marks:

That wood breathes, is a natural process. Moisture penetrates and filters out of the wood again. When moisture escapes, the natural colour components (minerals) are transported to the outside. This is how water marks appear. This process is integral to the formation of the patina and occurs mainly on wood parts that are exposed to less sunlight. The water marks fade again with sufficient UV radiation. Regular cleaning (twice a year) can assist in this process.

This and further information on changes to your teak, e.g. caused by wasp infestation or stains from grease or oils, can be found on our Material & Care page.

Unfortunately, green covers are no longer available for reordering. Also custom-made product orders are no longer possible. The gray covers currently on offer are handcrafted by a family-run business just outside Hamburg. They are made of weather-resistant, breathable PU-coated fabric. We have purposely chosen a material that is watertight from top to bottom and also takes into account the breathability of wood and the consequent transfer of moisture to the outside. In order to protect your furniture permanently from the weather and dirt, we recommend in the case of regular use, the replacing of the covers every 2 to 3 years.

Covers for Strandkorb beach chairs, Newcastle and Morgans Bay furniture are made of strong, PVC-coated polyester fabric. The durability of all covers is determined by location, frequency of use and weather conditions such as UV radiation, precipitation, frost or wind.

You will find all Garpa covers here. You can also find the matching cover for your furniture on its detail page under Accessories.

Yes, the cover is made of 100% polyacrylic and can be washed at 30°C on the delicate wash cycle. The decorative wash-leather caps of the Umbria series can be washed without reservation. When still wet, the fabric is slightly stretched and can therefore be attached more easily. Should the covering be too large for your washing machine, it can also be cleaned in a laundry.

It is important that the fabric is not chemically treated, as this will damage the impregnation. However, if this does wear off over time, you can apply a waterproofing spray for umbrellas and awnings or canvas. Alternatively, the covering can be treated with an iron on the lowest setting to reactivate the special Teflon coating. To avoid mildew stains, the covering should be completely dry before the cover is used again.

For more information on material properties and product care, please visit our Material & Care page.

For more information on material properties and product care, please visit our Material & Care page.

There you can select your furniture series from the drop-down menu or download the general care guide with all information on care, material properties and stain treatment as a PDF. The care guide is always included with our furniture.

The unique, noble patina is a natural appearance of the teak wood. It develops over time due to weathering. The more evenly the weather affects the wood, the more evenly the patina develops. This process will be delayed for a short time if the garden furniture is placed under cover. However, in the course of time a more uneven patina will in this case develop.

You can find more information about the nature of our materials in our Care Guide.

Our concern is to fulfill your wishes at all times. Nevertheless, it can happen that a product is not suitable or simply does not please. In this case, we will of course advise you in detail and work with you to find the best solution. However, if you still wish to return the product, we will be pleased to help you at any time.

You would like to return a package:

Within the cancellation period of four weeks, you can return the packaged goods to us. Contact our customer service department by phone +41 43 344 30 10 or by e-mail at reklamation@garpa.ch. As a rule, the credit note will be issued within 14 days. You will receive an e-mail from us as soon as the process is completed.

You would like to return goods delivered by a carrier:

In case of  shipped goods, please feel free to contact our customer service or send us an e-mail. As a rule, the goods will be collected within 14 days. The packing material necessary for the removal will be brought by the forwarding agency - you do not need to take care of anything. If you have registered your return with our customer service, you will also receive all the information in the relevant order confirmation from us. If you have already paid your invoice, the refund will be made as soon as we receive a message from the carrier about the collection of the goods.

You can find more information under Terms and Conditions.

If your ordered products are not suitable or do not please after all, we would like to make the return process as easy as possible, and therefore we assume responsibility for the cost of returning the goods. To return parcel goods, simply use the form Complaints / Returns. For shipping goods, please contact our customer service by phone +41 43 344 30 10 or by e-mail info@garpa.ch.

Of course, we will be readily available to advise you, should you even be contemplating a return. Our customer service will gladly discuss alternatives with you, according to size, style or configuration of the furniture and work with you to find the best solution. You can reach our colleagues by phone +41 43 344 30 10 or by e-mail at info@garpa.ch.

You will find more under Terms and Conditions.

Both we and our delivery partners make every effort to ensure that your order arrives safely. If you nevertheless notice damage to your goods immediately after delivery, please contact our customer service promptly after discovering it – within the statutory return period of four weeks, either by phone +41 43 344 30 10 or by e-mail at reklamation@garpa.ch.

In the case of damage that occurs after the statutory return period and is within our warranty period, simply report it via the complaint form. We will check your information and come back to you with a settlement proposal. If you wish to have the product repaired directly, please send us photos (format: jpeg or png) of your product and the damage, together with the complaint form.

The exceptional quality of Garpa products is what sets us apart. We attach great importance to the selection of high-quality, durable materials, and timeless design. If, despite all this, you notice a defect or damage to your new piece of furniture or accessory, please report it as soon as possible using our Complaints form. Please also indicate a reason for the complaint. We will process your request and get back to you with information on how to proceed. As soon as your return has arrived at our warehouse, you will receive a credit note from us. We apologize for the inconvenience.

During the planning process of our Garpa furniture, we place great value on the possibility of repairing or replacing individual components. If you need a spare part, we will be happy to send you the appropriate item. Simply let us know what your requirements are using the Spare Parts and Repairs form. To process your request we need the following photos in jpeg or png format:

entire piece of furniture

detail photo of the part to be replaced

position of the part to be replaced in the piece of furniture

Please also indicate the purchase date of your product. We will inform you as to further developments by e-mail.

We will gladly provide you with screws and similar small parts free of charge.

Once we remove a product from our range, you can still order goods from this series for two years. We usually keep spare parts for such products for at least ten years or work with you to find a satisfactory solution. To order spare parts from discontinued products, simply use our Spare Parts and Repairs form.

We are convinced of the long-lasting durability of our furniture. Therefore, we give a full five-year warranty on all our furniture and parasols, and we even give a full ten-year warranty on the structural durability of non-folding furniture. These warranties are always valid from the time of delivery, for the free repair of material and workmanship defects during normal private use.

You will find more information about our warranty promise in our GTCs.