General Terms and Conditions for Switzerland

Prices

All prices mentioned here are in Swiss Francs (SFr), including value added tax. For deliveries within Switzerland, these prices include all costs for postage, packing and freight; in other words, shipment of all our items to your address is free of any additional charges. With an order from SFr 4,500 we grant a discount of 5%, and from SFr 9,000 a discount of 10% is given. The discount is based on these amounts for a single order which also applies to all subsequent orders made within a two-year period. We reserve the right to determine deliverability and to modify prices. Please appreciate that we cannot be held liable for errors in price quotations.

We offer the following payment methods:

Purchase on account

You can generally pay on account or against advance payment. Our invoices are due within five days after receipt of the invoice. In individual cases, we reserve the right to choose the method of payment and payment processing. The merchandise shall remain our property until final payment has been made. Place of fulfilment and jurisdiction is Zurich. 

Data processing in the context of orders

During the ordering process in our online shop, you have the option of selecting a payment method. Payments are processed by the payment service provider Adyen (Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, Netherlands). We have entered into an order processing agreement with Adyen in accordance with Article 28 GDPR.

We transmit your IP address to Adyen for the purpose of fraud prevention and detection. All data is transmitted in encrypted form. Adyen collects and stores the data and only passes it on to those companies involved in the payment process. We do not collect or store the payment data.

Payment by credit card

When selecting the payment method ‘credit card’, personal data is automatically transmitted to Adyen. By selecting this payment option, you consent to the transfer of your personal data to our payment service provider required for payment processing and for identity and credit checks.

The personal data transmitted to Adyen is usually the card type (Mastercard, VISA and American Express), name of the cardholder, card number, security code and expiry date.

When paying by credit card, the ‘3-D Secure’ procedure is used to confirm the identity of the purchaser via two-factor authentication.

You have the option to revoke your consent to the handling of personal data at any time with effect for the future.

Information on data protection at Adyen can be found at: https://www.adyen.help/hc/en-us/categories/360002679940-Adyen-on-my-bank-statement

Payment via Klarna

When selecting the payment method ‘Klarna Pay Later’ or ‘Klarna Pay Over Time’, personal data is automatically transmitted to Klarna (Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden). By selecting this payment option, you consent to the transfer of your personal data required for payment processing and for identity and credit checks.

The personal data transmitted to Klarna is usually first and surname, title, address, date of birth, gender, email address, IP address, telephone number, mobile phone number, as well as data necessary for processing the invoice purchase and data related to the order, such as number of items, item number, invoice amount and taxes in per cent, billing information, bank details, card number, expiry date, CCV code, information about goods/services, historical information, information about your previous purchases, payment history, any declines, financial information, information about any credit obligations and payment remarks, information about the interaction between you and Klarna Checkout, page load times, download errors and methods used to leave the displayed page, electronic communication information, receipt confirmations, device information, geographical information.

The transmission of your data is necessary for processing your purchase with the invoice method you selected via Klarna, in particular to verify your identity, to administer your payment and the customer relationship, for customer analysis, for the administration of Klarna’s services and for internal processes. This includes troubleshooting, data analysis, internal testing, development, statistical purposes, and improving Klarna’s services to ensure that the necessary information is displayed to you and your device as efficiently as possible. It also serves to prevent misuse or improper use of Klarna's services, as part of Klarna's efforts to make its services as secure as possible, to assess which payment methods can be offered to you through Klarna, to conduct internal credit assessments, risk analyses, and risk management, to support business development, and to comply with applicable laws. Klarna has a legitimate interest in the transmission of a customer's personal data and requires this to obtain information from credit agencies for the purpose of checking identity and creditworthiness. Klarna may also make your personal data available to other companies within the Klarna Group, service providers and subcontractors, insofar as this is necessary for the fulfilment of contractual relationships with you or with them. A list of the credit agencies used by Klarna can be found at: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies.

As part of the decision on the establishment, execution or termination of the contractual relationship, Klarna collects and uses information on the buyer’s previous payment behaviour as well as probability values for this behaviour in future. Klarna calculates this scoring based on scientifically recognised mathematical and statistical procedures.

You have the option to revoke your consent to Klarna handling your personal data at any time with effect for the future. The applicable data protection provisions of Klarna may be retrieved under: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy.

Payment via PayPal 

When selecting the payment method ‘PayPal’, personal data is automatically transferred to PayPal (PayPal (Europe) S.à r.l. & Cie, S.C.A., 5th floor, 22-24 Boulevard Royal, L-2449 Luxembourg). By selecting this payment option, you consent to the transfer of your personal data required for payment processing and for identity and credit checks.

The personal data transmitted to PayPal is usually first name, surname, address, email address, IP address, telephone number, mobile phone number or other data required for payment processing. Personal data in connection with the respective order is also required to process the purchase agreement.

The personal data exchanged between PayPal and us may be transmitted by PayPal to credit agencies. The purpose of this transmission is to check identity and creditworthiness. PayPal may pass on personal data to affiliated companies and service providers or subcontractors if this is necessary to fulfil the contractual obligations or if the data is to be processed on behalf of PayPal.

You have the option to revoke your consent to PayPal handling your personal data at any time with effect for the future. The applicable data protection provisions of PayPal may be retrieved under: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Sales order confirmation

We confirm receipt of each order by letter, fax or email.

Delivery 

Delivery will be effected within 2-3 weeks after order placement and free of charge to your address. In general, you should receive small articles and items which will be delivered by parcel service within the course of one week. Due to the current situation, longer delivery times may apply. We would like to apologise for any inconvenience caused. Please contact us for any special requirements regarding delivery times.

Assembly

Almost all pieces of furniture are delivered completely assembled. Whatever has not been put together by our craftsmen will be assembled on site, with all packing material taken back by Garpa.

Warranty

All our products come with a statutory two-year warranty. For all furniture and umbrellas, we guarantee for a full five years from the date of delivery that there are no defects in materials or workmanship, and we will otherwise remedy these free of charge in the case of normal private use. This even applies for ten years to the structural durability of non-folding furniture. 

Unlimited right to return

As a private consumer, you have an unrestricted right to return an item within four weeks after receiving the complete delivery. Please contact us regarding the free pick-up. We are sure you understand that specially and individually manufactured items are exempt from this policy.

Deliveries abroad

We will gladly deliver to all holiday areas in Europe. Please enquire by phone about procedures and freight surcharges.

Redeeming promotion vouchers

Promotional vouchers for orders placed by telephone or in the Garpa online shop are part of promotional campaigns and are issued with a voucher code, e.g. by email in a newsletter or by letter. The following conditions must be observed when redeeming a voucher:

• A promotion voucher can only be redeemed in conjunction with a voucher code.
• Only one promotion voucher may be redeemed per order.
• A promotion voucher cannot be combined with other campaigns or our SALE offers.
• Promotion vouchers cannot be paid in cash.
• Promotion vouchers are only valid during the campaign period indicated and cannot be redeemed at a later date.

In the case of the complete cancellation of a purchase or complete withdrawal from an order for which a voucher has been used, we are authorised to send the purchaser a voucher corresponding to the value of the voucher used in the order and, if applicable, to reimburse the purchase price minus the value of the voucher.

In the case of the partial cancellation of a purchase or partial withdrawal from an order for which a voucher has been used, we will act accordingly.

Reservations

All elements of the Garpa website - visual and audio, including relevant technologies - are protected by copyright. They are the exclusive property of Garpa. Any hypertext linking to the Garpa site through the use of framing or in-line linking technology is expressly prohibited. In any case, linking, even if it were tacitly accepted, must be discontinued upon simple request by Garpa.

Garpa cannot be held responsible for any loss or damage resulting from using the Internet, specifically from an interruption of the connection, a computer virus, outside interference or, generally speaking, in cases of force majeure as confirmed in court of law.