Service & FAQ

How can we help you?

Enjoying furniture begins with the purchase. Our range place top priority on comfort. This also naturally applies to our service offer to you – from in-depth advice to professional delivery. No matter how much time has passed since placing your order, we will always be your personal contact when it comes to spare parts, care instructions, or a repeat purchase, for example.

We would like to respond to your questions as comprehensively and goal-oriented as possible. We thus ask that you please use the forms provided in various places for your messages.

Advice & Service

Good advice from the start – we take each of your concerns personally.

To the contact page


Satisfaction free of charge – even if it takes a little longer.

All information about delivery

Spare Parts & Repairs

Assistance just in case – we will be there for you even after years.

To the form

Complaints & Returns

When it just doesn't fit – Notes on collection and returns.

To the form

Payment methods

Secure purchase on account – questions and answers on invoicing and payment options at a glance.

To the payment methods

Fabric Sample Request

Selection criterion – samples of the designs of our overlays and cushions are available free of charge.

Request free of charge

Material & Care

Enjoy beauty that lasts – care tips for the most important materials used in our range.

more information

Address & Data Protection

Through the ages – for notifications of changes to your address and arrange for the deletion of personal data.

more information