Complaints & Returns

If you wish to complain about or return a product, please give us a brief indication of the reason for doing so. You will find a list of reasons to choose from for this purpose in the form below. This will enable us to take the next steps to collect or return the goods at short notice. You are also welcome to send us corresponding image material (file size up to max. 10 MB). We will get back to you as soon as possible.

Email address*

Phone number

Customer No. / Order No.

Invoice

Invoice number*

Date of purchase

Invoicing address

First name*

Last name*

Street*

House number*

Postal code*

City*

Delivery Address

First name*

Last name*

Street*

House number*

Postal code*

City*

Reason for complaint

Reason for complaint*

Message

Attachments

Keine Dateien ausgewählt

Fields marked with asterisks (*) are required.

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(You can upload up to 5 images here (max. 2 MB per image, JPEG or PNG format).)

You can also reach us by phone at +41 43 344 30 10 or by mail info@garpa.ch.

Warranty

All our products are delivered with the legal two-year warranty. For all furniture and parasols we offer a full five-year warranty, and for the constructive durability of non-folding furniture, a full ten-year warranty. This guarantee is valid as of delivery, for the free repair of defects in materials and workmanship in the case of normal private use.

Complaints & Returns

Invoice

Invoicing address

Delivery Address

Reason for complaint

Warranty

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